![]() ![]() The new trigger appears in the list on the triggers page, as well as on the Answer Bot management. If you approve, click Apply labels if you don't, edit the entries and try again, or click Cancel. Click Show suggested answers for a list of articles the user may receive if these labels are applied when submitting a similar ticket.Ticket description: Enter a short description of seven or more words, written from the ticket submitter's perspective.Ticket subject: This field is used to test the articles returned when a ticket is filed with this subject.Zendesk’s chatbot, Answer Bot, automatically answers customer questions asynchronously through any text-based channel, in up to 40 languages. The brand selected here is purely for testing purposes, and will not be added to the trigger you are creating. Compare Zendesk vs ServiceNow pricing, features, user experience, and more to choose the best customer experience (CX). Ticket brand: Use the drop-down to select a brand to run the test on.Articles with any of these labels will be used as potential Answer Bot articles. As you type into the label field, autocomplete displays available labels beginning with the same word or characters. List of article labels to be included by Answer Bot for this trigger: Enter labels you want to use to filter the articles.Here are some great articles that may help: This placeholder allows you to create an optional condition to send different body copy to customers based on how many articles are returned, for example: This placeholder renders the first matching article (full HTML) into the email body, allowing end-users to read the article and solve their problem without needing to leave the email experience. This placeholder adds a list of up to three articles that best match the request, links to those articles, and inserts buttons the end-user can use to choose which article solved the request. You must include this placeholder for the feature to work. You can also click View available placeholders to view and copy placeholder text: Use the following placeholders to customize the email text. Fill out the subject and body text you want to include in the Answer Bot email.When you select Answer Bot from the Actions drop-down, the Answer Bot email field appears:.This establishes that all tickets that meet the above conditions will send your Answer Bot email (see below) to the ticket requester. ![]() Notifications: Answer Bot | (requester).Next, configure the trigger to perform the following action:.That trigger would include the following conditions: For example, you may want to have Answer Bot send an email with suggested articles to an end-user as soon as they submit a help request, but only from a mobile device. Click the Admin icon ( ) in the sidebar, then select Business Rules > Triggers. ![]()
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